Refund and Returns Policy

At Pokémon Magic, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned under our refund and returns policy. We do not accept returns on:

  • Opened booster packs, boxes, or singles once the seal has been broken
  • Gift cards
  • Digital or downloadable products
  • Items marked as final sale or clearance

We take this approach because trading card products lose their resale value once opened, and we want to guarantee every sealed product is 100% authentic and untouched when it reaches the next customer.

How to Request a Return

To complete your return under our refund and returns policy, we require a receipt or proof of purchase. Please contact us before sending any item back — do not send your purchase back without prior authorization.

Partial refunds may be granted in certain situations, such as:

  • An item with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us using the details below.

Damaged or Incorrect Items

Please contact us within 7 days of delivery with photos of the item and its packaging if you receive a damaged, defective, or incorrect item. We will arrange a replacement or refund as quickly as possible under our refund and returns policy.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a sealed product for the same item, contact us at the email address below and we’ll guide you through the process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (you received an incorrect or defective item). Shipping costs are non-refundable.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, since we can’t guarantee we will receive your returned item.

Frequently Asked Questions

Can I return an opened booster box? No, once the seal is broken on booster boxes, booster packs, or single cards, they become non-returnable to protect authenticity and value for all customers.

How long does a refund take once approved? Once approved, refunds are typically issued to your original payment method within 5-10 business days, depending on your card issuer or bank.

What if my order was a pre-order? Pre-orders follow the same refund and returns policy once the item has shipped and arrived. Cancellations before shipment can be requested by contacting us directly.

Need Help?

If you have any questions about our refund and returns policy, please don’t hesitate to contact us: